Terms & Conditions

A person’s use of our services at Happy Cleaning Services (HCS) ABN 92 121 823 304 constitutes them as a client and their agreement to be bound by these Terms & Conditions.  Our Terms & Conditions are subject to change without notice, at any time, and at our sole discretion. Notification of an amendment will be updated on this page with a date stamp. It is the responsibility of the client to check every now and again to see if there has been a change. 

Appointments can be made over the phone, text message, via email or on our website through third party software, SimplyBook. Customers will receive email confirmation once booked. A Tax Invoice will be issued thereafter. Please read your Invoice as some services are only tentatively booked until a Booking deposit is paid. Any outstanding balances are due on the day of the booking, prior to the service starting (Exception to NDIS & TAC Participants) 

We accept Direct Deposit into our Bank Account, Cash or PayID to:

 admin@happycleaningservices.com.au

We do not accept cards, personal cheques, money orders or other monetary items such as gift cards or vouchers.   

Our time is valuable, and we respect that yours is too. Cancellations can be made 24 hours or more prior to the service date with a full refund of any payment made to us and 72 hours' notice for End of Lease/Settlement Day Cleaning. Less than 24 hours' notice will result in a cancellation fee of 75% of the service. This covers staff time and loss of income as chances are, we would not be able to replace the appointment at such short notice. Re-scheduling can be made 24 hours or more prior to the service date. Re-scheduling within 24 hours of the appointment will incur a $25.00 administration fee.  

Quotes are provided via email and are valid for 30 days only.  Quotes are required for End of Lease/Settlement Day Cleaning and Window Cleaning. Quotes can be on-site or based on the client's information they provide to us (we may ask for photos for clarity) Misleading and misinformation about the condition or size of the said property/item will lead to extra charges. 

We provide Cleaning Services across the Bendigo Region, however, if the service property is located 20 kilometres or more away from Eaglehawk, Victoria 3556, a travel charge will be added. The travel charge is 97c per kilometre, round trip plus time travelled (Charged at $30.00 per hour) 

Travel charges also apply if we are required to pick up/drop off keys from another location that isn't the service property.  

If our team is unable to access the property or if we arrive and are turned away, we will terminate the service and impose a cancellation fee of 75% of the total booking amount. This fee accounts for travel expenses, staff time, and the loss of income, as we cannot rebook the appointment on such short notice. 

We have full public liability insurance, working with children's checks, police checks, NDIS Workers Screen Certificate and we are fully vaccinated for your peace of mind. We can provide a copy to clients upon request.

At Happy Cleaning Services, we take pride in delivering exceptional customer service and high-quality, honest work. If you are dissatisfied with our service, please contact us within 24 hours of the service provided. We will discuss your concerns and arrange a complimentary re-attendance clean, if necessary. Full or partial refunds are at the discretion of Happy Cleaning Services. Complaints submitted after 24 hours will be evaluated on a case-by-case basis, and there is no guarantee of a re-attendance or refund if the issue is not reported within the initial 24-hour period following the appointment. 

Clients are required to ensure a safe working environment. We do not tolerate anti-social behaviour and do not assume responsibility for the cleanup of any biohazards (bodily fluids (human or animal) sharps etc.) Additionally, we reserve the right to terminate a booking in the presence of the forementioned. For the safety of our staff, we do not move or lift heavy furniture. Clients requiring cleaning in specific areas must ensure that such items are moved prior to our team's arrival.  We also ask that any animals are restrained while we perform our cleaning duties. 

We require electricity and water to still be connected. We will only complete the tasks specified in the Inclusions section outlined on our website, unless additional services have been agreed upon with Happy Cleaning Services. We are not responsible for the return of Client's bond, if applicable. A free, no-obligation quote is required to assess the property to provide a fair estimate for both us and the client. Quotes can be completed on-site, video call or via photos. Quotes are valid for 30 days upon issue. A 20% deposit is required to secure your Booking.

We make every effort and put in a lot of care for every job we undertake. However, over time, properties and fixtures naturally experience wear and tear due to factors such as age, prolonged exposure to water, sunlight, or the accumulation of grime and mold. Happy Cleaning Services will not be responsible for any accidental damage related to pre-existing conditions or deterioration. We do not offer a guarantee for stain removal, as some stains may be permanent and may not respond satisfactorily to any treatments applied. Nonetheless, we will always strive to achieve the best possible results and will be transparent about what can be realistically accomplished. 

Updated 31st October 2024